Achievements
Feros Care is constantly striving for excellence both in service delivery and in addressing community needs. The following provides a summary of some recent achievements.
Excellence in Management Award 2006
This award from the Aged Care Association of Australia recognises Feros Care’s transition from a single local government area residential care provider to a multi-regional provider in NSW and QLD offering an ever expanding range of community and respite care services.
Commonwealth Aged Care Accreditation
Feros Care has an excellent record of conduct in meeting the obligations associated with being a provider of aged care. Feros has maintained nine consecutive years of accreditation recognition with the Aged Care Standards Agency. We are also systems-ready for Community Care Quality Reporting and moving towards the implementation of the Business Excellence Framework.
Geographic Service Expansion
Success in the 2005 and 2006 Aged Care Approval Round resulted in the expansion of Feros Care services from Caboolture QLD to Coffs Harbour NSW. These services include the provision of Community Aged Care Packages in the Gold Coast and Caboolture, QLD and the introduction of Extended Aged Care at Home services in Caboolture. Feros Care ‘At Home’ is also offered in all of these areas.
Establishment of Feros Care ‘At Home’
In july 2005, Feros Care launched Feros Care ‘At Home’, an innovative high quality private in-home care and support service providing an alternative for people who are in need of care and who cannot obtain immediate care from current Government programs.
Palliative Care Coordination Service
In 2006, Feros received funding under the Local Palliative Care Grants Program to develop a care and service coordination response for those recipients managing primary or non-complex symptoms associated with a palliative diagnosis. Feros Palliative Care services are provided in homes and residential settings.
Home and Community Care
In 2005, Feros Care began delivering Home and Community Care under an agreement with the NSW Department of Ageing, Disability and Home Care (domestic and personal care services) in the Clarence Valley, Byron, Ballina, Kyogle and Tweed Shires of NSW. In 2009 Feros began received additional Home and Community Care funding and began delivering Social Support Monitoring in the Port Macquarie region and Physiotherapy services in the Far North Coast NSW.
Department of Veterans’ Affairs
In 2005, Feros Care was awarded preferred provider status with the Department of Veterans’ Affairs. We now offer Veteran’s Home Care in the Gold Coast, Tweed, Byron, Ballina, L:ismore, Clarence Valley, Richmond, Kyogle and Coffs Harbour Shires and Veterans’ Community Nursing in all regions along the eastern seaboard from Bundaberg, QLD in the north though to Port Macquarie, NSW in the south.
National Respite for Carers Program
In July 2005, Feros Care commenced two new programs under the National Respite for Carers Program. Day Respite Centre at Feros Village Byron Bay and In-Home Respite care with a specific focus for assisting working carers in the community.
Feros Village Bangalow Expansion
In the 2004 Aged Care Funding Round, Feros Care received approval from the Commonwealth Government to expand Feros Village Bangalow from 45 to 64 beds including the provision of 16 Extra Services placements in an exclusive on-grounds cottage. Extra Services became available in May 2007 and the remainder of the development is due to be completed in 2008.
