Extra Services Bangalow

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Location

Crn Ballina and Byron Roads, Bangalow NSW

Service Description

The Extra Services cottage at Feros Village Bangalow is unique to the Northern Rivers region.

High care Extra Service residents enjoy superior accommodation, furnishings, décor, choice food and beverages and personal, lifestyle and wellness services beyond that available in standard aged care homes.

Extra Services offer increased choice and diversity in residential care by giving residents and their loved-ones the option of making additional payments to receive additional services.

The cottage is located on the grounds of Feros Village Bangalow in the charming village of Bangalow, approximately 10 minutes from Byron Bay and has been operating since November 2007.

Brochure

Click here to download the
Extra Services Bangalow Brochure
PDF - 428KB

Care Package

Our Extra Services residential care package includes all those items provided to general residents at Feros Village Bangalow. The difference is in the extra service signature features.

Extra Signature Features

Extra Comfort

In addition to the care package available to general residents at Feros Village Bangalow, Extra Services residents will be entitled to the following:

guaranteed access to a beautifully appointed private single room with ensuite
beautiful feature windows in each room allowing natural light and looking out onto green vistas
individual room heating and cooling systems
high quality décor and fittings including local artwork and plush furnishings
superior quality floor coverings
sensory cues and control stimuli located throughout the cottage to assist those with dementia
high quality and beautifully coordinated linen and manchester
electric adjustable beds
24 hour in-room movies
TV and cable/satellite connection access in each room
private cottage dining room
large screen TV with video/DVD in the lounge area
covered verandah with comfortable outdoor furnishings
accessible and secure landscaped gardens including raised flower beds and water feature
engaging family-friendly environment
superior brand name toiletries

Extra Care

small cottage ambiance that supports an intimate care giving experience
complementary individually planned aromatherapy service
cottage only spa bath enabling a range of hydro therapies
accompanied visits to outside medical and specialist appointments
regular visits from cosmetic and aromatherapy suppliers

Extra Choice

use of high quality, delicious and fresh local food and produce
extensive dietary planned menu with choice of entrees, mains and deserts
modification of menu to suit feeding requirements
variety of wine, beer, juices and soft drinks
pre-dinner drinks – Cocktail Time
special occasion meals arranged for residents, their families and friends
choice of dining venues
meals and overnight beds for guests
24/7 snacks and beverages
monthly local take away night – Chinese, Indian or Italian whatever your choice
slow-Sundays to allow for sleep-ins and a late continental breakfast
regular outings that take advantage of local cultural events and community activities
central Story Board posting daily menus, activities, movies and other activities and ideas
extensive book, video and DVD library
daily newspapers and current magazines
free fortnightly shopping service
in-house visits from clothing, gift and homeware suppliers

Full details of the services available are contained within the Prescribed Services Schedule of the Residential Care Agreement.

For more information on the care package contact our Director of Residential Care on (02) 6687 2379.

Eligibility

All applicants for accommodation at Feros Village Bangalow need to be assessed by an Aged Care Assessment Team (ACAT) as being in need of residential high care.

ACATs help older people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance. Click here for more information on the role of ACATs.

To access your local ACAT contact either the Commonwealth Carelink Centre on 1800 052 222 or the Aged Care Information Line on 1800 500 853.

Feros Care considers the ACAT assessment in consultation with prospective residents, their carer(s), significant others and health professionals in developing individualised care plans.

Easy Access Steps

RING	Call our Bangalow Director of Residential Care (02) 6687 2379 to discuss your needs and situation. Our staff will be able to help you understand your eligibility requirements and refer you to your local ACAT for a mandatory assessment.
VISIT	Arrange a convenient time to come and visit our residential village. Meet our care-givers and residents. Obtain a copy of the Commonwealth Government’s 5 Steps to Entry into Residential Care Guide from our Director of Residential Care.
DECIDE	Talk with our Finance Manager on (07) 5669 0555 about fees and seek independent Financial Advice. Discuss your decision with family and friends. Review your estate and consider appointing a representative.
APPLY	Complete the Application for Permanent Entry to an Aged Care Home and submit it to the village Director of Residential Care. Arrangements will be made for you to sign a Residential Care Agreement, which outlines the terms and conditions of services delivery, before you move in.
MOVE	Make arrangements to relocate and decide what items are important to take with you. Notify those who need to know about your move. Settle in and familiarise yourself with you new home and neighbours.

Value Adding

The following services may be available at the resident’s request for an additional fee:

hairdressing services including cuts, tints and permanents
facials and beauty therapy
occupational therapy, physiotherapy and podiatry
aromatherapy, reflexology, massage and other alternative and complementary therapies
other allied health services outside of the care plan
pharmaceuticals
personal in-room massage service
organised visits for reiki, reflexology and bowen therapies
pressure/sensor bed mats
in-room mini fridges
some continence aides
some wound care and dressings
some rehabilitation and mobility equipment
appropriately designed telephone handsets
in-room telephone connection
some transport
some activities including day trips and short holidays

Affordability

Basic Daily Care Fee

All residents are required to pay a basic daily care fee. This fee covers daily living expenses at the village including meals, laundry, basic amenities, nursing and personal care.

Feros Care is obliged to adhere to Commonwealth Government formulas for maximum daily fees determined by pensioner status and indexed every six months according to pension increases.

Current fee information is available on the Commonwealth Government website or by contacting our Finance Manager on (07) 5669 0555.

Daily Income-Tested Fee

Permanent Extra Service cottage residents will be asked to pay a daily income-tested fee depending on their income level and care requirements. The amount paid depends on the outcome of an asset assessment conducted by Centrelink or the Department of Veterans’ Affairs.

Residents seeking financial assistance must complete an Assets Assessment Form available from our Director of Residential Care. This assessment must be completed at the time of negotiating entry into the village.

Current fee information is available on the Commonwealth Government website or by contacting our Finance Manager on (07) 5669 0555.

Daily Extra Service Fee

A daily Extra Services fee of $20 applies to all Extra Services residents at Feros Village Bangalow. Payment of this fee can be deducted from the resident’s Extra Services Accommodation Bond, making Extra Services affordable to full pension receiving residents. For more information contact our Finance Manager on (07) 5669 0555.

Extra Services Accommodation Bond

Extra Services residents will be asked to contribute towards the cost of their accommodation by paying an accommodation bond or an equivalent periodical payment. The average bond paid currently for the Extra Services Cottage at Feros Village Bangalow is approximately $250,000.

For more information contact our Finance Manager on (07) 5669 0555.

Payment Arrangements

Fees are payable fortnightly and in advance.

A direct debit arrangement where fees are deducted fortnightly from a nominated bank account is the preferred method of payment. Feros Care also accepts credit card, cheques or cash payments.

Any outstanding Accommodation Bond amounts on the day of permanent admission to the village will incur a daily interest charge.

Talk with our Finance Manager on (07) 5669 0555 to establish the payment arrangements that work best for you and your family.

Independent Financial Advice

Feros Care recommends all prospective residents consult a qualified and independent financial advisor (Financial Advice) prior to signing a Residential Care Agreement.