Feros Care is constantly striving for excellence both in service delivery and in addressing community needs. The following provides a summary of some recent achievements.
2014 FINALIST – iTnews Benchmark Awards
Healthcare CIO Of The Year, Glenn Payne
2014 FINALIST – LASA-Q -Excellence In Care Award
2014 WINNER – ACS NSW & ACT State Awards for Excellence
Positive Living in Aged Care Award Winner
Feros Care’s Madagascar Project has won the Positive Living in Aged Care Awards at a ceremony in Sydney (Monday 27 August, 2012). The Madagascar Project caught the eye of the judges because it engaged many residents, their families, the community and staff. It enabled those involved to learn new or rediscover old skills, and encouraged participation, idea sharing, conversations and most importantly purpose. The project saw residents, design, paint and sew a large collection of vibrant and colourful pencil cases, school bags, hand puppets, games bags, knitted dolls and fancy Fer-ostrich toys. In fact, an outstanding 300 schoolbags were made along with the other items in three months! The bags and some items have since been shipped to Madagascar and already put to good use by the children.
2012 Winnerof North Coast NSW Training Awards – Organisation of the Year
Feros Care has been named Large Employer of the Year at the 2012 (North Coast) New South Wales Training Awards held in June 2012. The organisation was recognised for excellence and outstanding achievement in the development of their workforce through vocational education and training.
ACS NSW & ACT State Awards for Excellence – Organisation& Volunteer Award Winner
Feros Care claimed the Aged & Community Services Association (NSW & ACT) 2012 State Awards for Excellence – Organisation Award for their promotion of telehealthcare technology; and people management (continued learning initiatives and staff development). Feros Care was one of the first aged care organisations in Australia to trial the use of telehealth technologyand telecare technologyin the homes of seniors as part of a pilot trial in 2010. Today Feros Care is proud to boast that it has created over 500 Smart Homes in QLD and NSW, and has seamlessly incorporated the technology into its care and support packages.
Shirley Nelson, Director of the Feros Care Board, also claimed the Volunteer Award for her 32 years of selfless dedication to Feros Care and the wider seniors’ community in the Byron Shire. Shirley was one of the founding members of Feros Care and has been an integral part of seeing Feros Care grow from one residential village in 1990 to today, operating three aged care villages in Northern NSW and offering community services to 3500 seniors living in their own homes in NSW and QLD.
Aged Care QLD Excellence in Care – Organisation of the Year Award
At last night’s (22 March 2012) ACQ Industry Awards Feros Care claimedthe Organisation of the Year Award for their innovative technology systems and framework including:
- The implementation of one of Australia’s first ever main-streamed aged care telehealthcare services (including both telecare smart homes and telehealth implementations)
- State-of-the-art IT infrastructure as the backbone of the organisation
- The creation of Feros Care’s unique Community Care Gateway (a centralised contact and referral centre for all of our community care programs stretching 1000kms).
Feros Care also claimed the Sustainability Award (Waste) for reducing resource waste through the Gateway and the organisation’s General Manager of Community Services, Gabriele Taylor, was Highly Commended’ as a finalist in the Employee of the Year Award (Gabriele has been instrumental in overseeing the organisation’s expansion into in home’ care and the Gateway).
International Award 2011 – Excellence in Ageing Services
In 2011, Feros Care received global recogntion when it was awarded the prestigious Excellence in Ageing Services Award from the International Association of Homes and Services for the Ageing (IAHSA). The award recognised Feros Care’s implementation of the Community Care Gateway, with the judges stating that the program demonstrated the importance of community care, and that the combination of human and e-resources was an excellent model for replication in other communities.
Ballina Business Excellence Awards – Corporate Citizenship
Organised by the Ballina Chamber of Commerce, the 14th Annual Ballina Business Excellence Awards night was held onSaturday, 15th October2011 with Feros Care taking out the Corporate Citizenship Award. The award category highlights an organisation’s commitment towards its responsibilities within the community,which forFeros Careis the quality of services we provide for seniors living in Ballina and surrounding areas.
Finalist in Aged Care QLD Excellence in Care Awards
Feros Care was named as a finalist in the Organisation Award category at the ACQ Excellence in Care Awards 2011.
ACAA National Employer of Choice Award
Feros Care has been named the Runner-up in the National Employer of Choice Awardby the Aged Care Association of Australia Congress Awardsnamed in November 2010.
2009 FINALIST – Minister’s Awards for Excellence
Innovation in Information Technology – Highly Commended
2008 WINNER- Aged Care Association Australia
Best Renovated Aged Care Facility -Feros Village Bangalow
2008 WINNER- Aged Care Association Australia
Excellence in Management Award – Jennene Buckley
2008 WINNER – Not-For-Profit Network
Organisation of the Year – Feros Care
2008 WINNER – Not-For-Profit Network
Project of the Year – Northern Rivers Primary Palliative Care Project
2008 WINNER- Aged and Community Services Australia Awards for Excellence in Technology
2008 WINNER – Information Technology in Aged Care (ITAC) Awards
2008 WINNER- Aged And Community Services (NSW & ACT) Technology Award
Excellence in Management Award 2006
This award from the Aged Care Association of Australia recognises Feros Care’s transition from a single local government area residential care provider to a multi-regional provider in NSW and QLD offering an ever expanding range of community and respite care services.
Commonwealth Aged Care Accreditation
Feros Care has an excellent record of conduct in meeting the obligations associated with being a provider of aged care. Feros has maintained nine consecutive years of accreditation recognition with the Aged Care Standards Agency. We are also systems-ready for Community Care Quality Reporting and moving towards the implementation of the Business Excellence Framework.
Geographic Service Expansion
Success in the 2005 and 2006 Aged Care Approval Round resulted in the expansion of Feros Care services from Caboolture QLD to Coffs Harbour NSW. These services include the provision of Community Aged Care Packages in the Gold Coast and Caboolture, QLD. Feros Care At Home’ is also offered in all of these areas.
Establishment of Feros Care ‘At Home’
In july 2005, Feros Care launched Feros Care ‘At Home’, an innovative high quality private in-home care and support service providing an alternative for people who are in need of care and who cannot obtain immediate care from current Government programs.
Palliative Care Coordination Service
In 2006, Feros received funding under the Local Palliative Care Grants Program to develop a care and service coordination response for those recipients managing primary or non-complex symptoms associated with a palliative diagnosis. Feros Palliative Care services are provided in homes and residential settings.
Home and Community Care
In 2005, Feros Care began delivering Home and Community Care under an agreement with the NSW Department of Ageing, Disability and Home Care (domestic and personal care services) in the Clarence Valley, Byron, Ballina, Kyogle and Tweed Shires of NSW. In 2009 Feros began received additionalHome and Community Carefunding and began delivering Social Support Monitoring in the Port Macquarie region and Physiotherapy services in the Far North Coast NSW.
Department of Veterans’ Affairs
In 2005, Feros Care was awarded preferred provider status with the Department of Veterans’ Affairs. We now offer Veterans’ Community Nursing in all regions along the eastern seaboard from Bundaberg, QLDin the north though to Port Macquarie, NSWin the south.
National Respite for Carers Program
In July 2005, Feros Care commenced two new programs under the National Respite for Carers Program. Day Respite Centre at Feros Village Byron Bay and In-Home Respite care with a specific focus for assisting working carers in the community.
Feros Village Bangalow Expansion
In the 2004 Aged Care Funding Round, Feros Care received approval from the Commonwealth Government to expand Feros Village Bangalow from 45 to 64 beds including the provision of 16 Extra Services placements in an exclusive on-grounds cottage. Extra Services became available in May 2007 and the remainder of the development is due to be completed in 2008.