Feros Care and the flood response: The stories of our people

by Karen Crouch, CEO of Feros Care

As a company born out of Byron Bay, we have been very close to the impact of the recent floods in Queensland and New South Wales.

It is hard to believe the extent of the devastation. As I write this, we have seen the homes of both staff members and clients flooded, and many isolated from their families and loved ones.

However, with darkness comes some light. We have seen the most amazing community spirit throughout the areas affected, and amazing support offered from many wanting to help. We have had team members go above and beyond to ensure clients are happy, safe
and well, despite their own losses. We have seen clients navigate challenging situations with understanding and empathy – and we appreciate it all.

Here are some stories of individuals and teams who have done everything they can to support those who need it most, as well as how we’ve been able to help.

The team members

Many of those most impacted by the floods were the team members working across our residential villages in Bangalow, Byron Bay and Wommin Bay.

Peter Rurii is the Positive Living Manager at Feros Village Bangalow. When he left his home in Tweed Heads on the morning of Monday February 28, he had no idea that he would not be returning that night.

“We caught up for our morning meeting and I was told, there is a chance you’re not getting home after work today,” Peter says. “My child was at day care, neither myself or my wife could get to him. And there were many others in
the same situation.”