Meet Heather (a Feros Care Worker) and her client Ann, captured in this photo moments before they hit the shops for some retail therapy. What makes this photo so special is what transpired in the days leading up to it.

You see, Ann was commenting on how beautiful Heather’s makeup looked, and said sadly “Gone are the days of wearing make-up. I don’t bother anymore.”

The next day when Heather turned up to collect Ann, she found her sitting in front of a mirror applying make-up and asking if she looked ok.

Heather almost burst into tears and replied "You actually look stunning ". With that, Ann “poked her tongue out at me and we giggled and hugged before setting off on our shopping adventure together!”