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Virtual LAC Team Making It Easier for participants

Meeting with a Local Area Coordinator (LAC) can be difficult to fit into busy lives. That’s why the Feros Care LAC service offers different options to participants and their families and carers. Face-to-face meetings at our office, our participant’s home or even a café work perfectly for some, especially when creating first plans.

For others, including parents who work full-time, attending a face-to-face meeting just isn’t convenient. That’s where our Virtual LAC Team come in. Based in Tweed Heads, our team of Virtual LACs provide over the phone plan options for participants across all our service areas. And very soon they’ll be able to offer virtual services outside of normal business hours.


Feros Care Virtual LAC, Carlee Williams enjoys providing virtual services to participants. “I speak with so many people from all five of our service areas that I’ve developed a broad local knowledge of each of them. My colleagues are the same.”

“We’re able to answer queries quickly and efficiently for participants” continues Carlee. “They get the information they need straight away. It also means our LACs out in the community can be efficient in servicing their face-to-face participants as they’re not constantly checking messages and returning calls.”

Carlee, who has previously worked in community roles where she’s on the road, enjoys the organisation and efficiency of being office based. She is able to focus on the important and rewarding part of her role – supporting participants to create their plans – without the interruptions inherent in traveling.

As the only partner in the community with a Virtual LAC team, we’re proud to be able to offer this additional option to suit more of our participants.

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