Feros Care has a commitment to being a sustainable organisation – so we are changing from paper to online Home Care Package statements.
From January 2024, your Home Care Package statement of income and expenditure will only be available via our website and secure app, MyFeros. This means that you will receive your last paper statement in December 2023, aligning with our commitment to an eco-friendlier approach and a more sustainable future.
Moving your statements to the free My Feros portal is not only a greener alternative, but also a more convenient way for you to stay up to date with your Home Care Package budget. It’s simple and easy to navigate, enabling access to your important Home Care Package information anywhere, at any time.
What is MyFeros?
MyFeros is our free easy-to-use app and website for Feros Care clients. It’s a secure ‘one-stop-shop’ enabling you to view your package statement, view past and upcoming services, see which Care Worker is scheduled to visit, request changes and new services, update your personal details, and easily communicate with us. Just download the app or jump on the website, myferos.com.au to access your account from anywhere, at any time.
Why is my monthly printed statement moving to MyFeros?
Moving your monthly statement to the MyFeros portal is a more convenient and eco-friendly way for you to stay up to date with your funds. This not only reduces our environmental footprint, but also provides a repository of information that can’t be misplaced or go missing in the post.
When will this change take place?
Starting January 2024, you will no longer receive printed statements in the mail.
What support will be available to help me adapt to this new process?
We’re always here to support you and have prepared step-by-step videos to make finding your way around the MyFeros portal easy.
To view these videos, click here. You can also contact us for a free, over-the-phone support session with one of our friendly team members to help you get up and running. Call us on 1300 461 461 or fill out the form below to learn more.
What if I’m not signed up to MyFeros?
That’s not a problem. We’ve made sure that signing up to MyFeros is as easy as possible. Click here to create a MyFeros account. We also have also created how to videos to help you through the process.
What if I need more help with MyFeros?
If you need some help signing up to MyFeros, you can book in a free technical session where our friendly team can help get you up and running on MyFeros.
Click here to view our full list of frequently asked questions.
Need more help?
If you have any questions that we haven’t answered, or need some more help, our friendly team is always here. Please fill out the form below and our team will be in touch.
