Trouble reading?
Change text size:

Home Care Packages

At Feros we are passionate about your wellbeing and helping you live a connected life, whether you need a little or a lot of help. We can provide all the support you need to stay living in your own home.

What is Home Care Package (HCP)?

Services that help you stay living in your own home – you choose when, where and how you need support. It provides a greater level of support and enables you to create a tailored support package that will work for you.Services can be provided privately or through Government funded support.

What can Feros help with?

We can support you a range of services to help with your home, health and happiness. We will work with you to understand what is important to you and develop a plan to meet your needs.

Why choose feros

Genuine care

We put you first, your goals and aspirations are our ultimate priority, you come first in decision making. You are in control of the services you have.

Our Staff

You will see the passion and energy in our staff, from our carers to our Wellbeing Managers and customer experience team. Our relationships are sincere, filled with care, respect and laughter. They go that extra mile and know the little things are important.

Positive Living

We want you to continue to live a full life and will support you to stay strong, healthy, active and socially connected in the things you love.

Our Pricing

We will work with you to come up with a package that meets your budget. We don’t charge entry or exit fees and are transparent and upfront.

Non Traditional

We have a growing variety of services and supports that will surprise you! Exciting everyday and emerging technologies to support you to stay safe, independent and connected at home.

As you are

We warmly welcome and cherish the richness of diversity of people  from all walks of life.  We don’t judge, we cherish and support individuals and welcome the unique richness everyone brings.

Services

We will work with you to develop a plan that is based on what is important to you.

You identify what is important to you to keep living a good life and we assist in making it happen.

How does the Government approval process work?

To get approved for services, you need to register with the Government’s My Aged Care. If you phone us on 1300 763 583, we can complete a referral to My Aged Care to get the process started.

There are five main steps in the process

You will need to register your details with My Aged Care. They will do a phone screen to discuss your needs and the care you’re receiving at the moment. They will then refer you to get an assessment by the Aged Care Assessment Team (ACAT) if you are eligible.
ACAT will visit you in your home and work out how much help you need. It’s normal to feel anxious at the idea of ‘getting assessed’ but the team are simply there to find out what types of care and services will help you. You can have a friend or relative with you and you don’t need to make any decisions at the time.
If you are eligible for a home care package you will need to complete an income and assets test in order to receive government subsidy towards the costs of your aged care. It can take between four to six weeks for the assessment to come through so it could be a good idea to start this early in the process. You don’t have to wait for an ACAT assessment to do so. Access the income assessment form here. Find out how much you might pay.
It’s important to find a provider that will be able to meet your needs. You should consider things like the types of services they provide, their approach to care, staff and use of technology. Take a look at why to choose Feros or call us on 1300 763 583 to chat to one of your friendly team.
If you are approved for care you may be placed on the Government national waitlist. Once you have moved to the front you can get started with services. Simply ring us to get your services started!

Testimonials
See What People
are Saying about Us

Thanks to Feros, I can now stay in my home with confidence. All the staff are so kind, reliable and they make you feel that you have a friend visiting.

Mrs B, Pottsville NSW