Choose a Service
All applicants for accommodation at Feros Village Bangalow need to be assessed by an Aged Care Assessment Team (ACAT) as being in need of residential care.
To find your local ACAT team contact the Government’s My Aged Care Service on 1800 200 422.
Feros Care considers the ACAT assessment in consultation with prospective residents, their carer(s), significant others and health professionals in developing individualised care plans.
Easy Access Steps
Call our Care Manager (02) 6687 2379 to discuss your needs and situation. Our staff will be able to help you understand your eligibility requirements and refer you to your local ACAT for a mandatory assessment.
Arrange a convenient time to come and visit our residential village. Meet our care givers and residents. Obtain a copy of the Commonwealth Government’s 5 Steps to Entry into Residential Care Guide.
Talk with us on 1300 763 583 about fees, seek independent Financial Advice and visit the My Aged Care website (Residential Fees and Charges’). Discuss your decision with family and friends. Review your estate and consider appointing a representative and consider an Enduring Power of Attorney and Enduring Guardian.
Complete the Application for Permanent Entry to an Aged Care Home and submit it to the Care Manager. Arrangements will be made for you to sign a Residential Care Agreement, which outlines the terms and conditions of service delivery, before you move in.
Make arrangements to relocate and decide what items are important to take with you. Notify those who need to know about your move. Settle in and familiarise yourself with your new home and neighbours.
Feros Care’s LifeLink Telehealthcare service provides a range of assistive technology products to support people with a wide variety of care needs, to live safely and independently in their home.
LifeLink’s Telecare and Telehealth solutions provide the tools to be independent at home. Telecare enables easy and immediate access to emergency help when needed in the home and Telehealth enables people to take proactive monitoring and control of their health from the home.
Click on the services below to learn more:
Or to speak to our LifeLink Advisory Team on 1300 851 771
Our Health and Wellness team offer services to both current clients and to non Feros Care clients. Our services can benefit anyone requiring Allied Health and Wellness support.
Think about what support you need to continuing living at home. What everyday activities are becoming difficult for you? Discuss your needs with your family and friends to get their opinion.
Ring our Health and Wellness Team on 1300 085 181. We will help you understand your service options, any eligibility requirements and make the necessary assessments.
Our friendly Health and Wellness staff will answer any questions you may have about the service including fees and service planning. Discuss your decision with family and friends or with your Care Manager if you are already a Feros Care client.
Book the type and frequency of service you need with our Health and Wellness staff or your Feros Care Manager.
Prepare to receive the professional services you need to stay at home and look forward to an improved quality of life.
Ask yourself these questions:
Are you an older person who needs some help to stay in your own home?
Are you struggling with some aspects of living at home, but you’re still able to manage most of the time?
Are you a younger person with a disability, dementia or other special care needs that are not met through specialist services?
Do you think if you don’t get some help at home, you might have to go into an aged care home before you’re ready?
If you answer yes’ to any of these questions, then you may be eligible for a Home Care Package and the next step is to be assessed by an Aged Care Assessment Team (ACAT).
ACATs help people and their carers work out what kind of care will best meet their needs when they are no longer able to manage at home without assistance.
Click here for more information on the role of ACATs and to find your local ACAT team or contact the Government’s My Aged Care Service on 1800 200 422.
Feros Care considers the ACAT assessment in consultation with prospective clients, their carer(s), significant others and health providers in developing individualised care plans.
Easy Access Steps
Think about what support you need to continuing living at home. What daily living tasks are becoming difficult? Discuss your needs with family and friends to get their opinion.
Ring our Aged Care Advisory Team on 1300 763 583. You will be allocated a Feros Care Manager who will help you understand your eligibility requirements and refer you to your local ACAT for a mandatory assessment.
Our Feros Care Manager will answer any questions you may have about the service including fees and care planning. Discuss your decision with family and friends. Review the care plan and sign the Care-Recipient Agreement which outlines the terms and conditions of service delivery.
Book the type and frequency of service you need with your Feros Care Manager.
Prepare to receive the care you need to stay at home and look forward to an improved quality of life.
Feros Care’s mission is to help seniors to live their best life by putting them in the driver’s seat in goal setting, decision making and service planning.? Every care or service plan is unique and is designed in conjunction with our clients, their loved-ones and designated health providers.
The Byron Model
The Feros Care philosophy and model of service delivery is known as The Byron Model. The Byron Model is the result of extensive research and creative thinking, and focusses on strengthening our clients’ capacity to enjoy independent, healthy and socially active lives for as long as possible.
The key principles of The Byron Model are restorative care, active ageing and goal orientated service planning. The Byron Model is setting the benchmark for aged care services throughout Australia, and its philosophy underpins our strategic planning, thinking, innovation and shapes the development of our services.
Solutions for Seniors
The Feros Care Community Gateway is a one-stop contact and referral centre for all Feros Care services throughout Australia. Our international award-winning Gateway operates 24 hours a day, seven days week, and assists seniors, their loved ones and referrers to navigate way through the aged and community care industry.
This central contact centre assists with all enquiries and referrals involving aged care and community care, and provides solutions and advice on our expanding range of services that are available.
Feros Care is an industry leader, winning International, National and State Awards for its leadership, innovation, excellence and sustainable practices in the aged and community care sector.
Other key achievements include the Feros Care’s residential villages have attained12 consecutive years of Aged Care Standards Agency accreditation and our Community Care, Health and Wellness,?Gateway and Telehealthcare services achieving ISO9001:2008 Quality Management Systems Certification.
Enthusiasm and Energy
Everyone matters in the Feros Care community. Every person from client, staff and volunteer has the opportunity to learn, grow and laugh.?Staff come to work, ready to engage and contribute to improving the health and wellbeing of clients and themselves.? Feros Care employs values-driven, skilled, capable and passionate people who love to work with seniors and see it as a privilege to do so. According to client and staff survey data, Feros maintains a more than 90% satisfaction rate.
Feros Care is committed to staff wellness initiatives, leadership programs, and celebrates innovation and culture. Some of its programs that demonstrate Feros Care’s culture include:
- The annual staff awards dinner
- Rewards and recognition programs
- Gym memberships,
- The annual Feros Fitness Challenge
- A variety of community events and education incentives.
Feros Care is an early adopter and pioneer of technology solutions that benefit business operations, staff safety and communication and the independence, safety and health of our clients.? Feros Care is forever pushing the boundaries of technology enabled service options that provide a better client experience.
Feros Care has been recognised nationally and internationally for its technology innovations including our Community Gateway, virtual environments and Telehealthcare services.
Inclusive Service Provision
Feros Care is a strong advocate for Human Rights and encourages diversity and inclusiveness throughout our organisation and service provision. We strive to ensure the process of accessing care and support services is equitable, respectful, easy, sensitive and inclusive. With particularly focus on better understanding the needs of our Lesbian, Gay, Bisexual, Transexual and Intersexual; Culturally and Linguistically Diverse; Refugee, Socially & Financially disadvantaged, Indigenous and Veteran Communities.
Feros Care has a proactive: Rights, Inclusiveness, Diversity and Engagement Committee? that provides leadership and highlights current trends in research, resources and showcases contemporary initiatives in ensuring inclusive service delivery.
Owned by the Community for the Community
Feros Care is a community owned not-for-profit company. We are a registered charity and any surpluses are reinvested back into the company to support the development of new services, to assist financially disadvantaged clients, provide palliative care, and conduct research into innovative and emerging care models. Feros Care is what it is today due to the communities it serves, and its continued focus on community engagement, development and participation.?Feros Care benefits from the generosity of the community through membership, volunteers and financial support.
Built upon the foundation of making dreams a reality, the spirit of innovation is part of Feros Care’s DNA.? Feros Care is passionate about pioneering new service models to fulfil the changing needs, desires and expectations of older Australians. Feros Care has achieved international recognition for its use of smart technologies, service delivery models, sustainable business practices and positive ageing.
Feros Care is committed in building a positive image and environment for both seniors and aged care. This is based on Feros Care’s? true belief that when we reach our senior years, there is significant scope for many of us to set new life goals so we can continue to learn, create, achieve, love, enjoy and to live life to the fullest.? Feros Care’s mission is to provide clients with this opportunity and to engage the community in breaking down the traditional sterotypes of old people?. Feros Care celebrates ageing and is committed to showing that your senior years can be some of the most fulfilling years of your life!