Townsville Service Directory – Christmas and New Year 2024/25
Easy guide to what community services you can access during christmas and new year 2024/25
Services open on public holidays
Service |
Christmas/New Year Opening |
Additional information |
|---|---|---|
| Medicare Mental Health Centre (previously called Head to Health) | Open 7 days including all public holidays |
Weekdays 10am – 8:30pm Weekends & all public holidays – 12pm – 8:30pm |
| TAIHS – Lighthouse | Open 24/7 | Program will be sent out. Youth Service Manager will be on call. |
| Sexual Assault Response Team (SART) | Available 24/7 | If you or someone you know has experienced sexual assault, you can call 000 at any time. If it is an emergency, you can attend your local police station or present to a hospital emergency department. |
| 13 Yarn (13 92 76) | Open 24/7 | If you, or someone you know, ae feeling worried or no good, we encourage you to call 13 92 76 to talk with an Aboriginal or Torres Strait Islander Crisis Supporter |
| Lifeline (13 11 14) | Open 24/7 | 24/7 crisis support & suicide prevention support line |
| Kids Helpline (1800 55 1800) | Open 24/7 | 24/7 online and phone counselling service for young people aged 5-25 |
|
1300 MH Call (1300 642 255) |
Open 24/7 |
The 1300 MH CALL service:
In an emergency always dial Triple Zero (000) |
| 1800 RESPECT | Open 24/7 | Contact on 1800 737 732National Sexual Assault, Domestic and Family Violence Counselling Service |
| Open Arms National Line (1800 011 046) | Open 24/7 | Veterans & Families Counselling |
| Child Safety After Hours | Child Safety After Hours can be contacted via 1800 177 135 | Open 24/7 to be contacted if anyone has concerns about a child who is at risk or who has been harmed |
| ADIS (1800 177 833) | Open 24/7 | Support for people in QLD with alcohol and other drug concern |
| Iona House | No closure | Will continue to take referrals as usual, however intake times may be slightly impacted due to staff availability |
| Wadda Mooli – Welcome Space at Emergency Department | No closure over Christmas – open on public holidays |
Services with Christmas and New Year Closures
Service |
Christmas/New Year Closure |
Additional information |
|---|---|---|
|
54 Reasons
|
Closed from 20 December 2024 – 6 January 2025 | |
| Act for Kids | Closed on Public Holidays | As per usual contact hours during business days |
| Alcohol, Tobacco and Other Drugs Service (ATODS) | Closed to the public from 25 December 2024 to 1 January 2025 – inclusive |
Needle dispensing machines at North Ward and Kirwan will be stocked during this time. NSP Consumers can also download the FREE Queensland Needle & Syringe Program app |
| Althea Projects Corporate Services | Close 2pm 24 December 2024 Reopen 8.30am 2 January 2025 |
CEO / Acting CEO mobile will be available for any emergencies. |
| Althea Projects Foster and Kinship Program | Close 2pm 24 December 2024 Reopen 8.30am 2 January 2025 |
Regular on call mobile available to carers and Child Safety for any emergencies |
| Althea Projects Wee Care | Planned direct care of children will cease at 10am Sunday 22 December 2024 and recommence 9am Thursday 2 January 2025 |
On Call for TUH and QPS emergency referrals
|
| Althea’s Community Hub | Close 2pm 24 December 2024 Reopen 8.30am 2 January 2025 |
We do not provide emergency support during our closure period. |
| Centacare NQ | Close 3pm 24 December 2024 and reopen on 2 January 2025 | Entire office closed during this period |
| Child and Youth Mental Health Service (CYMHS) | Closed on Public Holidays |
People can contact MH Call on 1300642255 anytime. On the non-public holidays if anyone is concerned about a young person that may be at risk of suicide, the preference is they call 4433-9004 to speak to the Intake Officer between 8am-4.30pm (Monday-Friday) rather than have young person attend the Emergency Department. |
| Child Safety (Department of Child Safety, Seniors and Disability Services) | Closed from 25 December 2024 – reopening 2 January 2025 | Child Safety After Hours available during this time on 1800 177 135 |
|
Community Gro
|
Closed 12pm 24 December 2024 Reopen 9am 6 January 2025 | |
| Community Information Centre | Last day is 20 December 2024 Reopen 6 January 2025 | |
| Defence Member and Family Support (DMFS) | Closed from 24 December 2024 – 2 January 2025 | Member and Family Helpline is still functional during this period 1800624608 |
| Family and Child Connect | Closed on Public Holidays | |
| Family Inclusion Network (FIN) | Closed from 20 December 2024 – 6 January 2025 | |
| Feros Care | Closed on Public Holidays | |
| Family Emergency Accommodation Townsville (FEAT) | Closed from 12 noon 24 December 2024. Reopen 2 January 2025 | |
| Kookaburra Kids | Closed from 25 December 2024 – 1 January 2025 | |
| Legal Aid Queensland | Closed from 25 December 2024 – 1 January 2025 | |
| Life Skills QLD | Closed from 25 December 2024 – 1 January 2025 | Services resume on 2nd January |
| Mission Australia – Sustaining Young Tenancies Program | Closed from 25 December 2024 – 1 January 2025 | |
| Neami Women’s Health & Wellbeing Service | On Call Service from 23.12.2024 to 3.1.2025 (excluding public holidays) | Service is not closed over Christmas/New Year period. On call response is offered during this time during business hours. |
| North Townsville Community Hub | Closed 12pm 20 December 2024 Reopen 6 January 2025 | |
| NQ Women’s Legal Service | Close 23 December 2024 Reopen 6 January 2025 | |
| DVNQ | Closed on public holidays | DVNQ will have limited staffing on 27/12/2024, 30/01/2025 and 31/01/2025). |
| Open Arms | Closed from 24 December 2024 Reopen 6 January 2025 | 1800 011 046 number is manned 24/7 by staff to assist anyone during this time |
| Open Minds NDIS and CREST | Closed on public holidays | Skeleton staff from 24th December – 1st January inclusive |
| QPASTT | Closed from 24 December 2024 Reopen 2 January 2025 | |
|
Queensland Youth Services
|
Closed from 24 December 2024 Reopen 2 January 2025 | YHARS clients have access to afterhours number if emergency assistance required |
| QuIHN (QLD Injectors Health Network) | Closed on Public Holidays | Limited hours on Friday 27th Monday 30th and Tuesday 31st – open from 10am – 2pm |
| Queensland Council for LGBTI Health | Closed from 20 December 2024. Reopen 6 January 2025 | |
|
Red Cross
|
Closed on Public Holidays | |
|
Red Cross
|
No Closure | Reduced shift/s 6am – 9am |
|
Relationships Australia
|
Closed from 24 December 2024 Reopen 2 January 2025 | IFS staff still available during this time |
|
Relationships Australia
|
Only closed on Public Holidays | |
| RSL Queensland | Closed 25 December 2024 – 1 January 2025 inclusive | |
|
Selectability
|
Closed 25 December 2024 – 2 January 2025 | Most staff will be returning to BAU on Thursday 02/01/2025, however there will be some staff away and full capacity is intended for the week of 06/01/2025 |
| Sharehouse Youth Programs Inc | Closed from 12pm on 24 December 2024 Reopen 9am on 2 January 2025 | |
| Sister’s Inside – All office/programs | Closed from 19 December 2024 Reopen 6 January 2025 | |
| The Smith Family | Closed from 19 December 2024 Reopen 6 January 2025 | Not all teams will be fully functional till 13th January. |
| TAIHS – Townsville Intensive Bail Initiative | Closed 25 December 2024 – 1 January 2025 | |
| TAIHS – Youth Hub Diversion | Closed 25 December 2024 – 1 January 2025 | |
| TAIHS – Youth Support Service | Closed 25 December 2024 – 1 January 2025 | |
| TAIHS – Upper Ross Diversion | Closed 25 December 2024 – 1 January 2025 | |
| TAIHS Family Wellbeing Service | Closed 25 December 2024 – 1 January 2025 | |
| The Oasis Townsville | Closed 19 December 2024 – 5 January 2025 | Open Arms 1800 011 046 Head to Health 4766 8444 Townsville Private Clinic 4431 1600 |
| Townsville Multicultural Support Group (TMSG) |
Closed 23 December – 30 December 2024 |
|
|
UnitingCare
|
Closed 24 December 2024 – 1 January 2025 | |
|
UnitingCare
|
Closed from 24 December 2024 Reopen 6 January 2025 | ECA staff will continue to work over this period and be available to their clients (excl public holidays and any personal annual leave). It is only the physical location of the office that is closed to clients during this time. |
|
UnitingCare
|
Closed on public holidays & weekends | Provides support to communities from Greenvale to Charters Towers and out to Julia Creek |
| Wadda Mooli – Welcome Space at Emergency Department | Closed on Christmas Day – this will be the only day closed over the period. |