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What is the NDIS

The National Disability Insurance Scheme is a new way of providing disability support and takes a lifetime approach, investing in people with disability early to improve their outcomes later in life. For many people, it will be the first time they receive the disability support they need. To learn more about the NDIS you can watch the video below..

How will I benefit under the NDIS scheme?

The NDIS is all about listening and learning about your needs so you can be connected to the appropriate support services and have better access to the community you live in. To learn more about the benefits of the NDIS you can watch the video below.

How do I find out if I am eligible to access the NDIS?

You will need to provide information about yourself to help the NDIA make a decision about your eligibility for the NDIS. This is called an Access Request. You can also give permission for someone you trust to provide information on your behalf:

You will be asked to provide the following:

  • your name, age, where you live and whether you have permission to live in Australia permanently
  • evidence of your age and residence
  • details and evidence of your disability and how it impacts on your day to day life
  • current and/or relevant reports you already have, medical specialists or allied health professionals
  • whether you give permission for the NDIA to talk to other people about your disability, including Centrelink, your GP or a person providing support to you

How do I make an access request?

If you are aged between 9 and 65 you may be eligible for the NDIS. A Local Area Coordinator (LAC) can assist you to initiate your Access Request. Contact Feros Care on 1300 986 970 and a LAC will support you with a Community Connections plans, and support with an access request if eligible. Early Intervention (ECEI). If your child has longer-term support needs, an ECEI coordinator will help your child apply for the NDIS.

How do I gather evidence of my disability?

The NDIS website provides information on the types of evidence required at the following link


LACs will assist you with understanding the process, providing you with information and answering your enquiries but cannot complete the Access Request Form or collect evidence on your behalf.

What is a Local Area Coordinator (LAC)?

Feros Care has partnered with the National Disability Insurance Scheme (NDIS) to help people with disability live healthy, fulfilling and connected lives. A Local Area Coordinator will work with you to understand what is important to you and connect you to the services that will support you to live the life you want. Your support services are tailored to meet your goals and improve your overall wellbeing.

How can a Local Area Coordinator (LAC) help me?

LACs can meet with you, your family and carer to help you:

  • understand the NDIS
  • link you to information and community supports
  • assist you with access to the NDIS
  • support you to put your NDIS plan into action and to review your plan
  • every Friday Feros Care has a drop in centre called Feros Fridays where you can call into the office and ask questions
  • they are also regularly in the community

I have communication difficulties. How can Feros Care help me?

Feros Care Local Area Coordinators are provided with your information once access requests are approved by the NDIA. If you have communication difficulties this will be noted in your file and your Local Area Coordinator will make arrangements to have appropriate supports, interpreters, communication aides and carers available for you in your meetings.

How do I contact my Local Area Coordinator (LAC)?

Feros Care’s national phone number for Local Area Coordination is 1300 986 970.

You can also email on [email protected]

Our office locations are on our website – feroscare.com.au/ndis/our-office-locations 

You can also search for Feros Care LAC on the NDIS website:


Join our LAC team

We’re always on the lookout for energetic passionate people to join our team. If you’d like to join an NDIS registered provider and help link people with disability and their families to NDIS services and other community supports, please contact us. The LAC team members also take part in a range of community engagement activities in their communities.

View our Careers page for more info.

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