[email protected] Family Features:

  • All [email protected] Basic features, plus
  • Door sensor for monitoring entries and exits
  • Two passive infrared room sensors (lounge room and toilet) that pick up and track movement based on adaptable smart rules
  • 24/7 emergency response monitoring service to track behaviour and report to family members
  • Family access to app and web portal
  • Installation is easy – no wires, no drilling, and all peripherals are wireless. We install them locally, or can source an installer or provide instructions to family members if further away.

In the case of an emergency, our response centre can be notified by pressing the emergency button either on the unit, or on the pendant. One of our team members will communicate through the base unit to assess the situation, and call an ambulance to your home if necessary.


[email protected] Family allows a family to look after their loved one remotely. It’s best suited to families who want that little bit more assurance, or to a senior whose needs are more advanced. The inclusion of sensors provides more comprehensive monitoring of a loved one’s behaviour, which in turn will help family members assess risks earlier and prevent accidents and unnecessary hospital visits.

$14.76 per week

Delivery, programming and activation is a one-off fee $160.00.



How long does installation take after signing up?

Once we receive your signed paperwork we aim to have your monitoring services installed within five business days subject to available licensed technicians. If you have opted for a mobile base alarm that does not require a technician, we will courier to you within four days.

Do I have to sign up for a minimum period of time?

There is no minimum length of time to have the Feros Care service active. There is, however, a two-week cancellation policy. After this time, we will no longer charge your fortnightly monitoring costs, however rental on hardware will still continue until you have returned all your equipment.

Do I need a landline or a home phone?

Our current alarms operate on mobile network and are not required to connect to your home landline. In rare cases, where mobile coverage is poor, we are able to offer the landline option. If you’re not sure, please feel free to contact us and we can help assess your requirements.

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