All Feros Care recipients and carers are entitled to a wide range of additional services which we call Signature Features. These signature features are designed to make a difference to the quality of life experienced by care-recipients and carers.
Our signature features define the Feros Difference and sets us apart from other aged and community care providers.
Each of our service programs has its own Signatures Features which can be viewed under Our Services.
Our organisation and program-wide signatures include:
Consumer Driven Options
Feros Care’s mission is to help seniors to live their best life by putting them in the driver’s seat in goal setting, decision making and service planning. Every care or service plan is unique and is designed in conjunction with our clients, their loved-ones and designated health providers.
The Byron Model
The Feros Care philosophy and model of service delivery is known as The Byron Model. The Byron Model is the result of extensive research and creative thinking, and focusses on strengthening our clients’ capacity to enjoy independent, healthy and socially active lives for as long as possible.
The key principles of The Byron Model are restorative care, active ageing and goal orientated service planning. The Byron Model is setting the benchmark for aged care services throughout Australia, with its philosophy underpinning our strategic planning, thinking and innovation, thereby shaping the development of our services.
Solutions for Seniors
The Feros Care Community Gateway is a one-stop contact and referral centre for all Feros Care services throughout Australia. Our international award winning Gateway operates 24 hours a day, seven days week, and assists seniors, their loved ones and referrers to navigate their way through the aged and community care industry.
This central contact centre assists with all enquiries and referrals involving aged and community care, and provides solutions and advice on our expanding range of services.
Feros Care is an industry leader, winning International, National and State Awards for its leadership, innovation, excellence and sustainable practices in the aged and community care sector.
Other key achievements include Feros Care’s residential villages having attained 12 consecutive years of Aged Care Standards Agency accreditation and our Community Care, Health and Wellness, Gateway and Telehealthcare services achieving ISO9001:2008 Quality Management Systems Certification.
Enthusiasm and Energy
Everyone matters in the Feros Care community. Every person – from client, staff and volunteer – has the opportunity to learn, grow and laugh. Staff come to work, ready to engage and contribute to improving the health and wellbeing of clients and themselves. Feros Care employs values-driven, skilled, capable and passionate people who love to work with seniors and see it as a privilege to do so. According to client and staff survey data, Feros maintains a more than 90% satisfaction rate.
Feros Care is committed to staff wellness initiatives, leadership programs, and celebrates innovation and culture. Some of its programs that demonstrate Feros Care’s culture include:
- The annual staff awards dinner
- Rewards and recognition programs
- Gym memberships,
- The annual Feros Fitness Challenge
- A variety of community events and education incentives.
Feros Care is an early adopter and pioneer of technology solutions that benefit staff safety and communication, business operations and the independence, safety and health of our clients. Feros Care is forever pushing the boundaries of technology enabled service options that provide a better client experience.
Feros Care has been recognised nationally and internationally for its technology innovations including our community gateway, virtual environments and telehealthcare services.
Inclusive Service Provision
Feros Care is a strong advocate for human rights and encourages diversity and inclusiveness throughout our organisation and service provision. We strive to ensure the process of accessing care and support services is equitable, respectful, easy, sensitive and inclusive. Feros Care is particularly focused on better understanding the needs of communities including: Lesbian, Gay, Bisexual, Transexual and Intersexual; Culturally and Linguistically Diverse; Refugee, Socially & Financially Disadvantaged, Indigenous and Veterans.
Feros Care has a proactive Rights, Inclusiveness, Diversity and Engagement Committee that provides leadership in this area, highlighting current trends in research, resources and contemporary initiatives to ensure inclusive service delivery.
Owned by the Community for the Community
Feros Care is a community owned not-for-profit company. We are a registered charity and any surpluses are reinvested back into the company to support the development of new services, to assist financially disadvantaged clients, provide palliative care, and conduct research into innovative and emerging care models. Feros Care is what it is today due to the communities it serves, and its continued focus on community engagement, development and participation. Feros Care benefits from the generosity of the community through membership, volunteers and financial support.
Built upon the foundation of making dreams a reality, the spirit of innovation is part of Feros Care’s DNA. Feros Care is passionate about pioneering new service models to fulfil the changing needs, desires and expectations of older Australians. Feros Care has achieved international recognition for its use of smart technologies, service delivery models, sustainable business practices and positive ageing.
Feros Care is committed to building a positive image and environment for both seniors and aged care. This is based on Feros Care’s true belief that when we reach our senior years, there is significant scope for many of us to set new life goals so we can continue to learn, create, achieve, love, enjoy and live life to the fullest. Feros Care’s mission is to provide clients with this opportunity and to engage the community in breaking down the traditional stereotypes of ‘old people’. Feros Care celebrates ageing and is committed to showing that your senior years can be some of the most fulfilling years of your life!