Feros Care welcomes and encourages you to provide open and constructive feedback, whether it is positive or negative.

We provide many options for you to easily, informally or formally, and regularly provide general feedback or a more serious concern. We like to remind all of our customers that your early feedback enables us to help you before the issue becomes really worrying or frustrating.

Our commitment to you is that your feedback/complaint will be acknowledged within a maximum of 2 business day or less depending on the severity. Following on from our acknowledgement we will endeavour to resolve the issue within 21 business days or earlier. On occasion this may take longer if other agencies or government Departments are involved who make determinations that officially resolve an issue. 

Please call your relevant Feros Care contact number depending on which service you are receiving.

In-Home Care - Feedback

For feedback regarding In-Home Care, please contact your state-based, client experience number. Alternatively, you can provide feedback via email. 

By Phone

  • ACT: 1300 559 310
  • NSW: 1300 559 310
  • QLD: 1300 558 313
  • VIC: 1300 556 427 
  • TAS: 1300 556 460

By Email


Residential Village - Feedback

In Person

  • For Feros Care Residential Village residents and families, we encourage you to speak first to your Village Care Manager. 

By Phone

  • Within Australia: 07 5660 0500 and ask to speak to the General Manager for Residential if your issue was not resolved by the Village Care Manager. 


LAC Services - Feedback

In Person

  • We encourage you to drop into any of our LAC offices.

By Phone

  • 1300 986 970


Urgent and Extreme Issues

For extreme issues please call our Customer Advocacy & Complaints 1300 655 125. 

If your feedback cannot be resolved internally, please call the Aged Care Quality and Safety Commission on 1800 951 822 or make a complaint here.