Feros Care is committed to continuous improvement and your feedback is important to us. We encourage and welcome feedback from our clients, residents, carers, and families. To support us in addressing your feedback, we recommend that you contact us as early as possible.

In-Home Care - Feedback

For feedback regarding In-Home Care, please contact your state-based, client experience number. Alternatively, you can provide feedback via email. 

By Phone

  • ACT: 1300 559 310
  • NSW: 1300 559 310
  • QLD: 1300 558 313
  • VIC: 1300 556 427 
  • TAS: 1300 556 460

By Email

Online

Residential Village - Feedback

In Person

  • For Feros Care Residential Village residents and families, we encourage you to speak first to your Village Care Manager. 

By Phone

  • Within Australia: 07 5660 0500 and ask to speak to the General Manager for Residential if your issue was not resolved by the Village Care Manager. 

Online

LAC Services - Feedback

In Person

  • We encourage you to drop into any of our LAC offices.

By Phone

  • 1300 986 970

Online

Urgent and Extreme Issues

For extreme issues please call our Customer Advocacy & Complaints 1300 655 125