When your pendant or base alarm unit is activated, our Emergency Response Centre team will attempt to make voice contact with you.

If this is successful, we will assess you your needs and arrange the appropriate services which may range from organising a friend or family member to visit, to the assistance of emergency services personnel.

If we are unable to make voice contact with you via the base alarm, we will telephone you at home two times to ensure the response system was not activated without your knowledge. If we cannot reach you by telephone, we will call for emergency services and your nominated emergency contacts will be notified.