If you press the button on your pendant, or if your Automatic Falls Detector is activated, the Emergency Response Centre will receive a notification. They will then attempt to contact you through your hands-free base alarm and ask you a series of questions to determine the appropriate assistance to be organised.

If we are unable to make voice contact with you via the base alarm, we will telephone you at home two times. If no contact is made after two attempts, Feros Care will assume you require assistance and will contact emergency services to attend.