If you believe a child is in immediate danger call the Police on 000.
As a Child Safe organisation, Feros Care:
- creates an environment where children’s safety and wellbeing is at the centre of our thoughts, values and actions
- places emphasis on genuine engagement with and valuing of children and young people creates conditions that reduce the likelihood of harm to children and young people
- creates conditions that increase the likelihood of identifying any harm
- responds to any concerns, disclosures, allegations or suspicions of harm which are brought to our attention.
Working with Children Checks
As an NDIS Partner in the Community Feros Care ensures that all our Local Area Coordination staff have completed and passed all necessary Police and Working with Children Checks.
This guarantees that all children who we have contact with can feel safe when working with our staff.
Reporting
Feros Care has zero tolerance for child abuse, and all allegations and safety concerns are treated very seriously and managed with a sense of urgency in accordance with Feros Care’s Child Safety Reporting Procedure.
All feedback and information received is private and confidential and is managed by our Child Safety Advisor and trained Managers.
Child Safety Flow Chart
Child Safety Flow Chart for responding to incidents, disclosures and suspicions.
Queensland
New South Wales
Australian Capital Territory
Victoria
Tasmania
South Australia
Western Australia
Northern Territory
Contact Details for each State & Territory
If you are concerned about the safety of a child, please refer to the contact details below for reporting authorities in each Australian state and territory.
Australian Capital Territory
Child and Youth Protection Services
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Phone: General public |
Mandated reporters Ph: 1300 556 728 (24 hours) |
| Online: For less serious concerns, complete an online child concern report. |
Email: For less serious concerns, contact Child Protection Reports. |
Child and Youth Protection Services is responsible for facilitating coordination across government for the care and protection of children and young people in the Australian Capital Territory.
If you are concerned about a child and want further information on mandatory reporting, refer to Keeping Children and Young People Safe.
Queensland
Department of Child Safety, Youth and Women
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Phone: For a list of contact numbers during business hours, go to: Regional Intake Services. |
Child Safety is the lead child protection agency in Queensland. For information about the process of reporting concerns about a child’s welfare in Queensland, refer to the Protecting Children webpage of the department’s website.
For more information about mandatory reporting, refer to the Mandatory Reporting in Queensland webpage.
New South Wales
Department of Child Safety, Youth and Women
|
Phone: (TTY/voice calls: 133 677; Speak & Listen: 1300 555 727; SMS: 0423 677 767) |
| Online: Mandatory reporters with less serious concerns can use eReporting. |
The Department of Family and Community Services is responsible for handling reports of child abuse and neglect in New South Wales. Information about the process of reporting child welfare concerns can be found on the department’s Reporting a Child at Risk webpage.
For information about mandatory reporting, refer to the Mandatory reporters webpage.
Northern Territory
Child Abuse HotlinePh: 1800 700 250 (24 hours) |
In the Northern Territory, every person is required to report suspected child abuse and neglect.
For further information about the process of reporting concerns about a child’s welfare in the Northern Territory, refer to the Report Child Abuse page of the department’s website.
South Australia
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Phone: Child Abuse Report Line |
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Online: Less serious concerns can also be reported online. |
The Department for Child Protection works to keep South Australia’s children safe by protecting them from abuse and neglect.
For information about the process of reporting concerns about a child’s welfare in South Australia, refer to the department’s Report Child Abuse webpage.
The Department for Child Protection provides additional information for mandatory reporting, including Mandated Notifiers and Their Role and Preparing to Report Child Abuse.
Tasmania
Department of Communities Tasmania
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Phone: Child Safety Service 1800 000 123 (24 hours) |
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Online: Mandatory reporters with less serious concerns can report online. |
The role of the Child Safety Service is to protect children and young people who are at risk of abuse and neglect in Tasmania.
For information about the process of reporting concerns about a child’s welfare in Tasmania, refer to the department’s Child Safety Service webpage.
Information about mandatory reporting and making a notification can be found on the department’s Child safety notifications webpage.
Victoria
Department of Health and Human Services
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Phone: For a list of regional and metropolitan phone numbers: Child Protection Contacts After hours child protection emergency service |
The Child Protection Service is specifically targeted to those children and young people at risk of significant harm in Victoria.
For information about child protection and mandatory reporting requirements in Victoria, refer to the department’s Child Protection webpage.
Western Australia
Department of Communities, Child Protection and Family Support
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Phone: Central Intake Team After hours |
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Online: Mandatory reporters with less serious concerns can use the department’s secure Mandatory Reporting Web System. |
The Department of Communities, Child Protection and Family Support offers a range of services to support children and families in Western Australia.
For further information about the process of reporting concerns about a child’s welfare, refer to the department’s If You are Concerned About a Child webpage.
Information about mandatory reporting in Western Australia can be found on the department’s mandatory reporting information webpage.