Feros Care is taking the Australian coronavirus health alert very seriously. It is our highest priority to ensure we are well prepared, taking the direction of the Department of Health and peak bodies.

As always, the health and safety of our customers, staff and volunteers is paramount. We take great pride in providing quality and safe services and are committed to minimising the spread of COVID-19.

    Overview
      1. Residential Villages Information

        Important information for people visiting our Residential Villages after 1 May 2020

        Please remember these important checks to avoid disappointment

        • Please remember at every visit to bring a copy of your current 2020 flu vaccination record – a photo on your phone is an easy way to always have the record on you
        • Visiting hours are currently 9am-12pm
        • You will need to wear a face mask during your visit – a mask will be provided for you
        • You and your loved one will need to maintain social distancing of 1.5m apart
        • You will need to have your temperature checked and it must be under 37.5 degrees
        • You will need to complete a wellness check ensuring no fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
        • Only 2 people can visit at any one time
        • All visits are to take place in non-communal areas
        • You cannot visit if you have travelled to Melbourne in the previous 14 days. This is as per the NSW Chief Health Officer NSW directive as at 25 June 2020, until further notice
        • You cannot visit if you have travelled to the NSW LGAs of Waverley, Woollahra, Randwick, eastern part of City of Sydney, Parramatta, Fairfield, Camden, Wingecarribee, Wollondilly, Liverpool or Campbelltown in the previous 14 days. This is as per the NSW Chief Health Officer NSW directive as at July 2020, until further notice
        • You may also be deemed too high risk to visit if you have travelled to other Sydney and surrounding regions case-locations which are changing daily and can be found on the NSW Government latest news and updates page at https://www.nsw.gov.au/covid-19/latest-news-and-updates
        • You cannot visit if you have returned from overseas in the last 14 days
        • You cannot visit if you have been in contact with a confirmed case of COVID-19 in the last 14 days

        We would like to remind all family and visitors the visiting restrictions, excluding visiting hours, are government directives. In particular the 2020 flu vaccination requirement is a Public Health (COVID-19 Residential Aged Care Facilities) Order.

        With the Victoria and New South Wales numbers of positive cases increasing during July we have taken extra precautions to protect our residents, staff and volunteers. These include keeping staff within the geography of their local communities to minimise possible transmission and wearing masks for all personal care regardless of whether staff or resident display any flu-like symptoms. These measures are in addition to the existing precautionary rules and processes in place. We do understand this can be upsetting or annoying, but we rely on your cooperation to keep everyone safe.

        If it is impossible to visit during 9am-12pm, please speak to your Village Care Manager in advance to discuss technology options we can assist with such as Skype calls. If there are special circumstances such as palliating loved ones please speak to your Village Care Manager in advance to discuss an appointment time.

        Byron Bay – Jo Cooke 0413 247 435

        Bangalow – Jude Gill 0427 469 740

        Wommin Bay – Lorelle Hughes 0439 633 803

        You can also call our own Feros COVID-19 help line on 1300 045 480 with any COVID related questions. It is available 8am-6pm Monday to Friday.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Residential and Aged Care Workers

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

        Residents, Family Members & Visitors

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-families-and-residents-on-restricted-visits-to-residential-aged-care-facilities

        https://www.nsw.gov.au/covid-19/latest-news-and-updates

        The department of health has also set up a special coronavirus help line 1800 020 080.

      2. General Information

        General COVID-19 Feros Care Response

        Feros Care’s COVID-19 response is our highest priority to ensure we are well prepared in proactive prevention and practiced in the unlikely event of a positive case.

        We are taking the direction of the Department of Health and peak bodies to ensure the health and safety of our customers, staff and volunteers.

        We have well established protocols and processes for infection control events which help keep everyone as safe as we possibly can. We have taken proactive and extra precautionary measures to reduce the risk of transmission of the virus.

        These include:

        • Regular broadcast and visual communication to keep everyone informed and diligent
        • Increased frequency of infection control training and full-drill practice sessions
        • Daily wellness checks of clients and residents by all staff for any ‘flu like’ symptoms and immediate reporting protocols
        • Daily wellness and temperature checks for all staff prior to each shift
        • Flu vaccination mandatory for all persons entering our residential village sites
        • Restricted residential village visitor access as per federal government directive March 18, 2020
        • Ordering and implementation of extra personal protective equipment and other sanitising supplies
        • Introduced extra higher-grade premises cleaning

        During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Department of Health COVID-19

        https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

        Department of Health It’s OK to Have Home Care

        https://www.health.gov.au/sites/default/files/documents/2020/04/coronavirus-covid-19-it-s-ok-to-have-home-care-it-s-ok-to-have-home-care-fact-sheet.pdf

        The department of health has also set up a special coronavirus help line 1800 020 080.