Important update regarding coronavirus (COVID-19)

Feros Care is taking the Australian coronavirus health alert very seriously. It is our highest priority to ensure we are well prepared, taking the direction of the Department of Health and peak bodies. 

As always, the health and safety of our customers, staff and volunteers is paramount. We take great pride in providing quality and safe services and are committed to minimising the spread of COVID-19.

We have well established protocols and processes for infection control events which help keep everyone as safe as we possibly can. All staff, volunteers and related health professionals are working extremely hard to ensure a very strict adherence to these protocols.

We have taken proactive and extra precautionary measures to reduce the risk of the virus.

These include:

  • Regular broadcast and visual communication to keep everyone informed and diligent
  • Infection control refresher training face-to-face and online for staff
  • Increased monitoring of clients and residents by all staff for any ‘flu like’ symptoms and immediate reporting protocols
  • Restricted residential village visitor access as per federal government directive March 18, 2020
  • Ordering and implementation of extra personal protective equipment and other sanitising supplies
  • Introduced extra higher-grade premises cleaning

During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell. 

Important information for people visiting a Feros Care Residential Village After 1 May 2020

As per the Public Health (COVID-19 Residential Aged Care Facilities) Order 2020, from 1 May 2020 all persons coming onsite such as  visitors, volunteers, contractors and staff must provide written proof of an up-to-date flu vaccination before they can enter a Feros Care Residential Village. This is required upon every entry to the Residential Village. Please note it is a criminal offence to not comply with the Public Health Order.

We have also introduced new visiting measures across all of our residential villages to keep our residents, staff, volunteers and contractors safe. 

Visiting hours at each village will be 9am to 12pm daily, and all visitors will be required to check-in and undergo a wellness and temperature check prior to entry. Any visitor with a temperature above 37.5 degrees will not be able to enter. 

Additionally, the following visitors and staff (including volunteers, visiting workers and contractors) should not be permitted to enter the facility:  

  • Those who  have returned from overseas in the last 14 days;
  • Those who have been in contact with a confirmed case of COVID-19 in the last 14 days;
  • Those with fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath); and
  • Those who have not been vaccinated against influenza (after 1 May 2020) – more information is to be provided by Government early next week.

The precautions we have taken are to protect our customers, family members, staff and volunteers. We understand your potential frustration but we rely on your assistance to help keep our community safe during these trying times.

For further information, we guide you to The Department of Health who are providing regular updates and information on the status of the situation.

Department of Health COVID-19https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Residential and Aged Care Workershttps://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

Residents, Family Members & Visitorshttps://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-residents-of-residential-care-services-family-members-and-visitors

The Department of Health has also set up a special Coronavirus help line 1800 020 080.