Feros Care is maintaining an ever vigilant and long-term approach to managing COVID-19 for the safety of our customers, their families, our staff and volunteers. It is one of our highest priorities and we continue to take the direction of the Commonwealth and State Departments of Health as well as our peak bodies.

LATEST UPDATE

In stay at home areas, until 11 October, no visitors are allowed except those providing essential caring functions and end of life visits. 

From 11 October 2021 two visitors per day aged 12 years and over will be permitted to visit a resident in an aged care facility if they are fully vaccinated and their second dose was received at least 14 days prior to their visit. Children under 12 are not be permitted to enter an aged care facility

By 31 October 2021 any health practitioners attending a residential aged care facility under arrangement by the resident must have at least 1 dose of a COVID-19 vaccination.

    Overview
      1. General Information as at 21 September 2021

        General COVID-19 Feros Care Response

        In 2021 we continue the vigilance to keep all staff and customers safe.

        We will continue to make sure our protocols, processes and proactive precautionary methods remain of the highest standard and incorporate the latest learnings from the Department of Health, our peak bodies and other aged care providers.

        Our own dedicated Emergency Control team will continue to meet and manage the coordinated approach -  at the ready in case the COVID-19 situation changes unexpectedly in any location.

        Over the last 15 months the  COVID-19 situation has moved quickly with changing advice and restrictions. We endeavour to keep everyone up to date on these changes and to respond appropriately.

        Please check relevant websites for changing state and border restrictions. 

        Some of our key preventative measures to minimise the risk of transmission include:

        • Daily wellness checks of clients and residents for any flu-like symptoms supported by immediate reporting protocols
        • Wellness and temperature checks of any visitors or contractors entering our Residential Villages
        • Daily wellness and temperature checks for all direct care staff prior to every shift
        • Personal Protective Equipment [PPE] for all staff doing personal care services
        • Feros Care has sent clients in hotspot areas PPE packs directly to their home
        • Masks provided for all Residential Village visitors when visiting
        • Visitor restrictions for our Residential Villages as per Federal and State Government directives
        • Support for residents to have virtual visits using Skype, FaceTime, mobiles
        • Support for residents to have virtual GP or specialist consultations
        • Additional and higher grade premises cleaning
        • Increased frequency of infection control training and full-drill PPE put-on [don] and take-off [doff] sessions

        What else are we doing to support our residents, clients and participants:

        • A dedicated COVID Hotline for clients and staff – supported by our registered nurses in our Virtual Care Team
        • We have been conducting wellness phone calls to check in on our clients at home
        • We have been involving and consulting with our residents and their families on the ongoing situation
        • We support clients/residents to access our Virtual Social Centre which provides an online social connection platform where customers can choose their topic of interest to watch
        • We support clients/residents to access virtual visits from family so they stay connected
        • We provide virtual assessments, appointments and meetings
        • A comprehensive communication plan for families and customers over our website, our client portal MyFeros, newsletters, forums, surveys, hard copy letters, phone calls

        During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Department of Health COVID-19

        https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

        Department of Health It’s OK to Have Home Care

        https://www.health.gov.au/sites/default/files/documents/2020/04/coronavirus-covid-19-it-s-ok-to-have-home-care-it-s-ok-to-have-home-care-fact-sheet.pdf

        The department of health has also set up a special coronavirus help line 1800 020 080.

        Unsure how to create a border pass or complete COVID check ins on a smartphone?
        Visit our tech help page for easy-to-use guides
        .

      2. Residential Villages Information as at 08 October 2021

        UPDATE: RESIDENTIAL VILLAGES

        Some areas of NSW are currently no longer under stay at home Orders.

        Please refer to the affected regions website for areas under stay at home orders.

        From 11 October 2021, the following additional restrictions apply to visitors to residential aged care facilities.

        • Children under 12 are not permitted to enter an aged care facility
        • Visitors over 12 must be fully vaccinated and have received their second dose at least 14 days prior to their visit

        By 31 October 2021, any health practitioners attending a residential aged care facility under arrangement by the resident must have at least 1 dose of a COVID-19 vaccination.

         

        • In stay at home areas, until 11 October, no visitors are allowed except those providing essential caring functions and end of life visits.
        • All visitors must wear a surgical mask. For reasons when masks can be removed please see Additional Advice.

        Visits may be permitted in either the resident's room or an outside area but not in any inside communal areas.

        Two visitors per day are allowed in residential age care facilities for areas not currently under stay at home orders, provided they have not been to any stay at home area in the last 14 days. From 11 October, all visitors aged 12 years and over to all aged care facilities must have received two doses of a COVID-19 vaccine as least 14 days prior to their visit unless they can provide a COVID-19 medical contraindication certificate or the visit is for end of life. Children under the age of 12 will not be permitted to enter an aged care facility.

        Visitors must not enter an RACF at all if they:

        Please read Exceptional circumstances for visiting a RACF.

        Please see the NSW government page for more details here.

        UPDATE: COVID vaccine roll-out for residents

        The roll-out of 1a Pfizer Vaccine to Feros Care residents who have provided consent across our three Villages is now complete.

         1st dose2nd dose
        Wommin BayCompletedCompleted
        BangalowCompletedCompleted
        Byron BayCompletedCompleted

        See the COVID-19 Vaccine information here.

         

        Byron Bay – Jo Cooke 0413 247 435

        Bangalow – Peter Rurii 0448 567 382

        Wommin Bay – Bridget Merrit 0419 826 732

        You can also call our own Feros COVID-19 help line on 1300 045 480 with any COVID related questions. It is available 8am-6pm Monday to Friday.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Residential and Aged Care Workers

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

        Residents, Family Members & Visitors

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-families-and-residents-on-restricted-visits-to-residential-aged-care-facilities

        https://www.nsw.gov.au/covid-19/latest-news-and-updates

        The department of health has also set up a special coronavirus help line 1800 020 080.