Feros Care is taking the Australian coronavirus health alert very seriously. It is our highest priority to ensure we are well prepared, taking the direction of the Department of Health and peak bodies.

As always, the health and safety of our customers, staff and volunteers is paramount. We take great pride in providing quality and safe services and are committed to minimising the spread of COVID-19.

      1. Residential Villages Information

        Important information for people visiting our Residential Villages after 1 May 2020

        Please remember these important checks to avoid disappointment

        • Please remember at every visit to bring a copy of your current 2020 flu vaccination record – a photo on your phone is an easy way to always have the record on you
        • Visiting hours are currently 9am-12pm
        • You will need to wear a face mask during your visit – a mask will be provided for you
        • You and your loved one will need to maintain social distancing of 1.5m apart
        • You will need to have your temperature checked and it must be under 37.5 degrees
        • You will need to complete a wellness check ensuring no fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
        • Only 2 people can visit at any one time
        • All visits are to take place in non-communal areas
        • You cannot visit if you have travelled to Melbourne in the previous 14 days. This is as per the NSW Chief Health Officer NSW directive as at 21 August 2020, until further notice
        • You may also be deemed too high risk to visit if you have travelled to other hotspots or positive case-locations in NSW and QLD. The risk assessment will be done onsite by an appropriate staff member. This data is changing daily and can be found on the relevant NSW and QLD health department websites. NSW  https://www.nsw.gov.au/covid-19/latest-news-and-updates QLD https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/current-status/contact-tracing
        • You cannot visit if you have returned from overseas in the last 14 days
        • You cannot visit if you have been in contact with a confirmed case of COVID-19 in the last 14 days
        • Please note that all of the above visiting restrictions have been confirmed again in the NSW Government Gazette #214 commencing 18 September 2020, Public Health Order (No 3) until 17 December 2020 unless notified otherwise.

        • Until further notice, any visitors to any NSW residential aged care facility who have been in the following areas in the previous 14 days should be excluded from the facility:
        New South Wales
        • Hornsby Shire (LGA)
        • Hills District (LGA)
        • Merrylands (suburb)
        • Guildford (suburb)
        • Canterbury-Bankstown (Bankstown part)
        • Woollahra (LGA)
        • Eastern part of City of Sydney*
        • Parramatta (LGA)
        • Fairfield (LGA)
        • Liverpool (LGA)
        • Campbelltown (LGA)
        • City of Brisbane 
        • City of Ipswich
        • Logan City
        • Scenic Rim Region
        • Somerset Region
        • Lockyer Valley Region
        • Moreton Bay Region
        • Redland City

        * Sydney CBD, Surry Hills, Darlinghurst, Woolloomooloo, Potts Point, Rushcutters Bay, Elizabeth Bay, Centennial Park. 

        We would like to remind all family and visitors the visiting restrictions, excluding visiting hours, are government directives. In particular the 2020 flu vaccination requirement is a Public Health (COVID-19 Residential Aged Care Facilities) Order.

        From 1:00am October 1, the QLD Government has added more Local Government Areas to the NSW/QLD Border Zone. Residents in Byron Bay, Ballina, Lismore, Richmond Valley and Glen Innes LGAs will be able to travel into Queensland with a new border pass. From 1 October 2020 our previously excluded Byron Bay and Bangalow villages are now included in the  NSW/QLD Border Zone therefore our QLD families and friends can now visit. Our Wommin Bay village was always included in the Border Zone. Please ensure you check the existing visitor restrictions which still apply e.g. flu vaccination records.  Click here for the QLD Government NSW/QLD Border Zone map, and click here for the QLD Government information regarding their border restrictions

        We are very happy to see the Victoria and New South Wales locally acquired positive cases continue on their downward trend. We are still maintaining extra precautions to protect our residents, staff and volunteers. These include keeping staff within the geography of their local communities to minimise possible transmission and wearing masks for all personal care regardless of whether staff or resident displays any flu-like symptoms. These measures are in addition to the existing precautionary rules and processes in place. At an appropriate time and under direction of the various state-based Departments of Health we will review the measures. We appreciate your patience and cooperation to keep everyone safe.

        If it is impossible to visit during 9am-12pm, please speak to your Village Care Manager in advance to discuss technology options we can assist with such as Skype calls. If there are special circumstances such as palliating loved ones please speak to your Village Care Manager in advance to discuss an appointment time.

        Byron Bay – Jo Cooke 0413 247 435

        Bangalow – Jude Gill 0427 469 740

        Wommin Bay – Lorelle Hughes 0439 633 803

        You can also call our own Feros COVID-19 help line on 1300 045 480 with any COVID related questions. It is available 8am-6pm Monday to Friday.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Residential and Aged Care Workers


        Residents, Family Members & Visitors



        The department of health has also set up a special coronavirus help line 1800 020 080.

      2. General Information

        General COVID-19 Feros Care Response

        We are fast moving to the last few months of 2020 and very thankful to see the downward trend of COVID-19 cases across Australia, which we are hopeful will continue. Even so, we will continue the vigilance to keep all staff and customers safe.

        We will continue to make sure our protocols, processes and proactive precautionary methods remain of the highest standard and incorporate the latest learnings from the Department of Health, our peak bodies and other aged care providers.

        Our own dedicated Emergency Control team will continue to meet and manage the coordinated approach -  at the ready in case the COVID-19 situation changes unexpectedly in any location.

        Over the last 6 months the  COVID-19 situation has moved quickly with changing advice and restrictions. We endeavour to keep everyone up to date on these changes and to respond appropriately.

        Some of our key preventative measures to minimise the risk of transmission include:

        • Daily wellness checks of clients and residents for any flu-like symptoms supported by immediate reporting protocols
        • Wellness and temperature checks of any visitors or contractors entering our Residential Villages
        • Daily wellness and temperature checks for all direct care staff prior to every shift
        • Personal Protective Equipment [PPE] for all staff doing personal care services
        • Feros Care has sent clients in hotspot areas PPE packs directly to their home
        • Masks provided for all Residential Village visitors when visiting
        • Visitor restrictions for our Residential Villages as per Federal and State Government directives
        • Flu vaccination mandatory for all persons entering Residential Villages
        • Support for residents to have virtual visits using Skype, FaceTime, mobiles
        • Support for residents to have virtual GP or specialist consultations
        • Additional and higher grade premises cleaning
        • Increased frequency of infection control training and full-drill PPE put-on [don] and take-off [doff] sessions

        What else are we doing to support our residents, clients and participants:

        • A dedicated COVID Hotline for clients and staff – supported by our registered nurses in our Virtual Care Team
        • We have been conducting wellness phone calls to check in on our clients at home
        • We have been involving and consulting with our residents and their families on the ongoing situation
        • We support clients/residents to access our Virtual Social Centre which provides an online social connection platform where customers can choose their topic of interest to watch
        • We support clients/residents to access virtual visits from family so they stay connected
        • We provide virtual assessments, appointments and meetings
        • A comprehensive communication plan for families and customers over our website, our client portal MyFeros, newsletters, forums, surveys, hard copy letters, phone calls

        During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Department of Health COVID-19


        Department of Health It’s OK to Have Home Care


        The department of health has also set up a special coronavirus help line 1800 020 080.