Feros Care is maintaining an ever vigilant and long-term approach to managing COVID-19 for our customers, their families, our staff and volunteers. It is one of our highest priorities and we continue to take the direction of the Commonwealth and State Departments of Health as well as our peak bodies. 

    Overview
      1. Residential Villages Information as at 15 April 2021

        UPDATE: FEROS CARE RESIDENTIAL VILLAGES ARE OPEN TO VISITORS

        There are no cases of community transmission of COVID-19 and there are no close or casual contact locations in NSW or interstate. As a result, our Residential Villages are now open to visitors as per usual.


        UPDATE: COVID vaccine roll-out

        We are excited to announce the Primary Health Network has advised of our vaccination provider and dates to administer the 1a Pfizer Vaccine to our residents who have provided consent across our three Villages. These dates are:

        • Feros Care Village Wommin Bay – 28 April
        • Feros Care Village Bangalow – 4 May
        • Feros Care Village Byron Bay – 4 June

        While we have been provided with these dates we are also aware that schedules may change due to team availability and logistical needs.  We will keep this page updated if there are any changes to these planned dates. 

         See the COVID-19 Vaccine information here.

        RESIDENTIAL VILLAGES INFORMATION

        There are no cases of community transmission of COVID-19 and there are no close or casual contact locations in NSW or interstate. As a result, our Residential Villages are now open to visitors as per usual.

        Visitors must not enter the facility at all if they:

        • have COVID-19 symptoms - fever (37. 5°C or higher) or symptoms of COVID-19
        • have been to any close or casual contact locations in NSW, Interstate or New Zealand
        • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
        • live in a household with a person who is currently self-isolating
        • are waiting for a COVID-19 test result

           

        Byron Bay – Jo Cooke 0413 247 435

        Bangalow – Jacqui Butler 0436 438 319

        Wommin Bay – Bridget Merrit 0419 826 732

        You can also call our own Feros COVID-19 help line on 1300 045 480 with any COVID related questions. It is available 8am-6pm Monday to Friday.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Residential and Aged Care Workers

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-health-care-and-residential-care-workers

        Residents, Family Members & Visitors

        https://www.health.gov.au/resources/publications/coronavirus-covid-19-information-for-families-and-residents-on-restricted-visits-to-residential-aged-care-facilities

        https://www.nsw.gov.au/covid-19/latest-news-and-updates

        The department of health has also set up a special coronavirus help line 1800 020 080.

      2. General Information as at 15 April 2021

        General COVID-19 Feros Care Response

        In 2021 we continue the vigilance to keep all staff and customers safe.

        We will continue to make sure our protocols, processes and proactive precautionary methods remain of the highest standard and incorporate the latest learnings from the Department of Health, our peak bodies and other aged care providers.

        Our own dedicated Emergency Control team will continue to meet and manage the coordinated approach -  at the ready in case the COVID-19 situation changes unexpectedly in any location.

        Over the last 15 months the  COVID-19 situation has moved quickly with changing advice and restrictions. We endeavour to keep everyone up to date on these changes and to respond appropriately.

        Please check relevant websites for changing state and border restrictions. 

        Some of our key preventative measures to minimise the risk of transmission include:

        • Daily wellness checks of clients and residents for any flu-like symptoms supported by immediate reporting protocols
        • Wellness and temperature checks of any visitors or contractors entering our Residential Villages
        • Daily wellness and temperature checks for all direct care staff prior to every shift
        • Personal Protective Equipment [PPE] for all staff doing personal care services
        • Feros Care has sent clients in hotspot areas PPE packs directly to their home
        • Masks provided for all Residential Village visitors when visiting
        • Visitor restrictions for our Residential Villages as per Federal and State Government directives
        • Support for residents to have virtual visits using Skype, FaceTime, mobiles
        • Support for residents to have virtual GP or specialist consultations
        • Additional and higher grade premises cleaning
        • Increased frequency of infection control training and full-drill PPE put-on [don] and take-off [doff] sessions

        What else are we doing to support our residents, clients and participants:

        • A dedicated COVID Hotline for clients and staff – supported by our registered nurses in our Virtual Care Team
        • We have been conducting wellness phone calls to check in on our clients at home
        • We have been involving and consulting with our residents and their families on the ongoing situation
        • We support clients/residents to access our Virtual Social Centre which provides an online social connection platform where customers can choose their topic of interest to watch
        • We support clients/residents to access virtual visits from family so they stay connected
        • We provide virtual assessments, appointments and meetings
        • A comprehensive communication plan for families and customers over our website, our client portal MyFeros, newsletters, forums, surveys, hard copy letters, phone calls

        During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Department of Health COVID-19

        https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

        Department of Health It’s OK to Have Home Care

        https://www.health.gov.au/sites/default/files/documents/2020/04/coronavirus-covid-19-it-s-ok-to-have-home-care-it-s-ok-to-have-home-care-fact-sheet.pdf

        The department of health has also set up a special coronavirus help line 1800 020 080.