Feros Care is maintaining an ever vigilant and long-term approach to managing COVID-19 for our customers, their families, our staff and volunteers. It is one of our highest priorities and we continue to take the direction of the Commonwealth and State Departments of Health as well as our peak bodies. 

      1. Residential Villages Information as at 25 January 2021

        NSW Health advises that visitors from the below listed NSW LGA hotspots are not permitted to visit regional NSW facilities.

        NSW Health advises that prior visiting restrictions below still apply:

        • Visiting hours are 9am - 5pm every day
        • You will need to wear a face mask during your visit and one can be provided
        • You and your loved one will need to maintain social distancing of 1.5m apart
        • You will need to have your temperature checked and it must be below 37.5 degrees
        • You will need to complete a wellness check ensuring no fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath)
        • All visits are to take place in non-communal areas

        You cannot visit if you:

        • have been in the Northern Area of the Northern Beaches, suburbs in the Canterbury LGA (Ashbury, Belfield, Campsie, Canterbury, Clemton Park, Croydon Park, Earlwood, Hurlstone Park), Cumberland City Council, or suburbs in the Mount Druitt area (Bidwell, Blackett, Doonside, Dharruk, Emerton, Hebersham, Lethbridge Park, Minchinbury, Mount Druitt, Shalvey, Tregear, Whalan, Wilmot and Rooty Hill) in the last 14 days;
        • have been in any areas of concern in New Zealand since 14 January 2021;
        • have been identified as a close contact of a COVID-19 case;
        • have visited the Grand Chancellor in Brisbane on or after 30 December;
        • have been overseas within the last 14 days;
        • have been to a location declared as "self-isolate and test immediately" or "monitor for symptoms";
        • are still awaiting a COVID-19 test result or are a close contact of a person still awaiting their COVID-19 test result.


        We remind all families and regular visitors that if it is impossible to visit during 9am – 5pm, please speak to your Village Care Manager in advance to discuss virtual options we can assist with, such as Skype or FaceTime calls. If there are special circumstances such as palliating loved ones, please speak to the Care Manager in advance to discuss a face-to-face appointment time. 

        Byron Bay – Jo Cooke 0413 247 435

        Bangalow – Letitia Quirk 0419 985 864

        Wommin Bay – Lorelle Hughes 0439 633 803

        You can also call our own Feros COVID-19 help line on 1300 045 480 with any COVID related questions. It is available 8am-6pm Monday to Friday.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Residential and Aged Care Workers


        Residents, Family Members & Visitors



        The department of health has also set up a special coronavirus help line 1800 020 080.

      2. General Information as at 12 January 2021

        General COVID-19 Feros Care Response

        From 6PM Monday 11 January 2021, QLD Health has eased restrictions on residents in the council areas of Brisbane, Logan, Ipswich, Moreton and Redlands. While some restrictions are still in place for the Greater Brisbane Region, staff and contractors will be required to wear face masks when delivering services to clients in these regions.

        In 2021 we continue the vigilance to keep all staff and customers safe.

        We will continue to make sure our protocols, processes and proactive precautionary methods remain of the highest standard and incorporate the latest learnings from the Department of Health, our peak bodies and other aged care providers.

        Our own dedicated Emergency Control team will continue to meet and manage the coordinated approach -  at the ready in case the COVID-19 situation changes unexpectedly in any location.

        Over the last 12 months the  COVID-19 situation has moved quickly with changing advice and restrictions. We endeavour to keep everyone up to date on these changes and to respond appropriately.

        Please check relevant websites for changing state and border restrictions. 

        Some of our key preventative measures to minimise the risk of transmission include:

        • Daily wellness checks of clients and residents for any flu-like symptoms supported by immediate reporting protocols
        • Wellness and temperature checks of any visitors or contractors entering our Residential Villages
        • Daily wellness and temperature checks for all direct care staff prior to every shift
        • Personal Protective Equipment [PPE] for all staff doing personal care services
        • Feros Care has sent clients in hotspot areas PPE packs directly to their home
        • Masks provided for all Residential Village visitors when visiting
        • Visitor restrictions for our Residential Villages as per Federal and State Government directives
        • Support for residents to have virtual visits using Skype, FaceTime, mobiles
        • Support for residents to have virtual GP or specialist consultations
        • Additional and higher grade premises cleaning
        • Increased frequency of infection control training and full-drill PPE put-on [don] and take-off [doff] sessions

        What else are we doing to support our residents, clients and participants:

        • A dedicated COVID Hotline for clients and staff – supported by our registered nurses in our Virtual Care Team
        • We have been conducting wellness phone calls to check in on our clients at home
        • We have been involving and consulting with our residents and their families on the ongoing situation
        • We support clients/residents to access our Virtual Social Centre which provides an online social connection platform where customers can choose their topic of interest to watch
        • We support clients/residents to access virtual visits from family so they stay connected
        • We provide virtual assessments, appointments and meetings
        • A comprehensive communication plan for families and customers over our website, our client portal MyFeros, newsletters, forums, surveys, hard copy letters, phone calls

        During this time, we would like to send a strong reminder to all of our customers and family members of the critical importance of frequent hand washing, coughing into crook of your arm, binning used tissues, social distancing and avoiding close contact with others if you are feeling unwell.

        For further information, we guide you to the department of health who are providing regular updates and information:

        Department of Health COVID-19


        Department of Health It’s OK to Have Home Care


        The department of health has also set up a special coronavirus help line 1800 020 080.